1. Booking Policy

• Appointments: All services must be scheduled in advance via our website, phone, or authorized booking platform.
• Confirmation: Appointments are confirmed upon receipt of a confirmation email or text message from our system.
• Access: For mobile detailing, customers must ensure the vehicle is accessible and provide permission if on private property.
• Rescheduling & Cancellations:
  • 24 hours’ notice is required for rescheduling or cancellations.
  • A 50% fee may be applied to cancellations made within 24 hours of the appointment.
  • No-shows will be charged 100% of the scheduled service fee.

2. Guarantees

• We are committed to providing top-quality detailing services and customer satisfaction.
• We guarantee that all services will be performed with professional-grade products and industry-standard techniques.
• If you are not satisfied with the results, you must notify us within 24 hours of the service.
• We will offer a free re-clean or touch-up within 3 business days, at our discretion, for valid complaints related to service quality.

3. Liability Disclaimer

• We are not liable for:
  • Pre-existing damages, including but not limited to dings, dents, scratches, or stains.
  • Damage resulting from poor vehicle condition or aftermarket parts.
  • Theft or loss of personal belongings left in the vehicle.
• Customers are encouraged to remove all valuables prior to service.
• Engine Bay Detailing Warning: Although we take precautions, engine cleaning carries an inherent risk. We are not liable for any mechanical or electrical issues that may arise after this service.

4. Reimbursement Policy

• Refunds: We do not offer cash refunds. Service issues will be resolved through re-cleaning or credit for future service.
• Damage Claims: Claims must be submitted within 24 hours of service, including photo evidence and a description of the issue.
• Verified claims may be eligible for reimbursement up to the service cost or covered by our business liability insurance, depending on the situation.

5. Weather Policy (For Mobile Services)

• In case of inclement weather, services may be rescheduled at no additional cost.
• We will notify you as early as possible to arrange a new appointment time.

1. Information We Collect

• Full Name
• Home Address
• Email Address
• Phone Number
• Vehicle Information (including License Plate & VIN #)
• Payment Information (Credit/Debit Card or Checking Info)

2. How We Use Your Information

• Process bookings and payments
• Communicate service updates or changes
• Send appointment confirmations and receipts
• Maintain accurate service history
• Improve customer service and business operations

3. Protection of Your Information

• All payment processing is encrypted via PCI-compliant third-party processors.
• Your information is stored on secure, access-controlled systems.
• We never sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention & Access

• We retain your information only as long as necessary to fulfill the purposes outlined in this policy.
• You may request access, correction, or deletion of your data at any time by contacting us at [Insert Contact Email].

5. Third-Party Services

• If you pay through a third-party payment processor (e.g., Stripe, Square, PayPal), their privacy policies will also apply.
• We are not responsible for the data policies of external sites or tools linked on our platforms.

6. Your Consent

By using our services, you consent to this Privacy Policy and the collection and use of your information as described.

7. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website, and your continued use of services implies acceptance of those changes.